Help centre
GOOD QUESTIONS
Everything new members usually ask, in one place. Can’t find it? Call (07) 5550 4321.
GETTING STARTED
I’ve never lifted. Is that OK?
Most members hadn’t. Every class is coached and scaled, and your first week is all about learning the moves.
How does the free trial work?
Seven days, every class, no card needed. A coach books your first session and shows you around.
Which class should I try first?
IRON HOUR or REBOOT. HYPERDRIVE is easier once you know the moves.
What should I bring?
Comfortable clothes, flat shoes or trainers, a water bottle and a towel.
MEMBERSHIPS AND BILLING
Is there a lock-in contract?
No. Plans are billed weekly and you can cancel with 7 days’ notice before your next payment (example policy).
Can I pause?
Yes, from the app, for up to eight weeks a year (example policy).
Can I switch plans?
Upgrades start straight away; downgrades start from your next billing week.
Do you offer student pricing?
Yes, 15% off any plan with a valid student card (example).
CLASSES AND BOOKING
How far ahead can I book?
Seven days. New sessions open at 6am each morning in the app (example).
What if I’m late?
Come in quietly and warm up at the back. After 10 minutes, we may ask you to join the next class for safety.
What’s the cancellation window?
Cancel at least 2 hours before so someone on the waitlist can take your spot.
How big are classes?
Never more than eight people per coach.
THE CLUB
Where are you?
18 Rivet Lane, Fortitude Valley QLD (fictional address), a 5-minute walk from the station.
Are there showers?
Yes, two showers, day lockers and a bike cage.
Is there a minimum age?
16 and over; 16 and 17-year-olds sign up with a parent or guardian.
Can I bring a friend?
Unlimited and Coached+ members get monthly guest passes.
Example answers for a fictional club.